Terms of Service

1. Introduction and Acceptance

Welcome to VitaNatural Indonesia. These Terms of Service ("Terms") govern your access to and use of our website located at vitanatural.id and any related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

VitaNatural Indonesia is a Singapore-registered company with our principal place of business at 1 Raffles Place, #20-61 One Raffles Place, Singapore 048616. Our contact information includes phone +65 6789 1234 and email [email protected]. Our business hours are Monday-Friday 9:00-18:00 and Saturday 10:00-16:00.

These Terms constitute a legally binding agreement between you and VitaNatural Indonesia. If you do not agree to these Terms, you may not access or use our Service. Your continued use of the Service after any changes to these Terms constitutes your acceptance of the updated Terms.

2. Definitions and Key Terms

For clarity and legal precision, the following terms have specific meanings in these Terms:

• "Service" refers to the VitaNatural Indonesia website, mobile applications, and all related services, content, and functionality.
• "User" refers to any individual or entity that accesses, browses, or uses our Service.
• "Content" means all text, images, graphics, videos, audio files, software, and other materials available through our Service.
• "Products" refers to any nutritional supplements, wellness products, or other goods offered for sale through our Service.
• "Account" means any user registration or profile created through our Service.

3. User Responsibilities and Prohibited Activities

When using our Service, you agree to:

4. Intellectual Property Rights

All Content on our Service, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of VitaNatural Indonesia or its content suppliers and is protected by Singapore and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material without our express written consent. You may access and use our Content for personal, non-commercial purposes only.

5. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Product Information and Health Disclaimers

Our products are nutritional supplements intended for adult use only. Product information, including ingredients, benefits, and usage instructions, is provided for informational purposes. We make every effort to ensure accuracy, but we cannot guarantee the completeness or accuracy of all product information.

7. Online Store Terms

Ordering and Payment

When placing an order through our online store, you represent that you are legally able to enter into this agreement. All prices are listed in Singapore Dollars (SGD) and are subject to change without notice.

Shipping and Delivery

We ship to locations within Singapore and select international destinations. Shipping times and costs vary based on location and shipping method selected. Risk of loss and title for items purchased pass to you upon delivery to the carrier.

Returns and Refunds

We offer a 30-day return policy for unopened products in their original packaging. To initiate a return, contact our customer service team at [email protected] or +65 6789 1234 during business hours.

8. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. We reserve the right to suspend or terminate accounts that we believe violate these Terms.

9. Limitation of Liability

VitaNatural Indonesia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the amount you have paid us for the Service in the 12 months preceding the claim, or $100, whichever is greater.

10. Indemnification

You agree to defend, indemnify, and hold harmless VitaNatural Indonesia, its affiliates, officers, agents, employees, and partners from any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from your use of the Service or violation of these Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Singapore.

Before filing any formal legal action, you agree to first attempt to resolve disputes through good faith negotiation. If resolution cannot be achieved, you may pursue alternative dispute resolution methods such as mediation.

12. Changes to Terms and Service

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

We may also modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to users where practicable.

13. Contact Information

If you have any questions about these Terms of Service, please contact us using the following information: